Abandoned Puppies on Roadside!?!!

Paid for Abandoned Puppies …

A pet rescue group’s worst nightmare came true when the company they trusted abandoned puppies on the side of the road. People often ask me why I am so particular about who I hire to transport animals. It just needs to be someone who loves animals and likes driving, right? What more could it possibly require?

Maybe the ability to remain calm in the face of any of about a million unforeseen possible situations. Sometimes involving either the pets on board, the transport vehicle, weather, etc.  Someone who doesn’t blink at cleaning up vomit, urine, poop (diarrhea). A person who will not lose their temper if a dog passenger likes to bark … a lot.  Or a cat who meows … a lot. Someone who is not too proud to admit to me that they are burning out, or just plain exhausted. A person who will ask for help, instead of always feeling like they have to have all of the answers, themselves.

Someone who won’t leave abandoned puppies when it gets messy.

Why don’t I just put an ad in the paper and skip to the training process?  Because an interview does not tell me the things I need to know about a person’s character.  Knowing the friends and family members who DO make it through the screening process as well as I do (yes, I have refused to hire life-long friends and family members!!) they STILL must go through a training period where they can be disqualified at any given step along the way.  Doesn’t that strain relationships?  Yes, it certainly can!  But for me, your pet’s safety is more important than anyone’s “feelings”.


abandoned puppies 2

Happy Hounds Transport botches transport abandoning pups on the side of the road

An animal transport taking place over the weekend has gone terribly wrong.

SNARR Northeast contracted Happy Hounds Transport to move five pups over the weekend from West Virginia to New Jersey. While most transports are made by an army of volunteers, Happy Hounds Transport was being paid for this particular transport.

At some point after the transport had started, Happy Hounds Transport contacted SNARR Northeast and indicated they would require twice the money to do this particular transport. It is unclear whether or not SNARR Northeast agreed to the additional fees.

Happy Hounds Transport later contacted SNARR Northeast, yet again, telling them that the pups were ill and they would not continue the transport.

The rescue group requested that the transporters deliver the pups to a veterinarian in the area, but the transporters refused.

SNARR Northeast immediately called the authorities in the Pennsylvania area that the transport had last reported from, and a rescue volunteer was dispatched to try and locate the pups. Several attempts were made by both the rescue and the authorities to contact the transport but the transporters would not answers calls or texts.

The five pups were later found in the apron of a driveway, at a private residence, in Pennsylvania. They had all been crammed into a single small crate and wrapped with a table cloth. One of the pups, Heather, was found to be in extremely poor condition and later died at the veterinarian’s. It is unknown at this time what caused the pups death.

Authorities have started building a case against Happy Hounds Transport and its owner, Carmen Hope Freeman. The remaining four pups are being held at the York County SPCA where they are receiving proper medical attention.

SNARR Northeast will be in contact with the York County SPCA on Monday to determine the condition of the four remaining pups and when they might be able to retrieve them. SNARR Northeast intends to have a necropsy done on Heather, the pup that died, to determine her cause of death.

As of this writing, Happy Hounds Transport is not returning calls, texts, or messages on Facebook.

abandoned puppies

Integrity. Doing the Right Thing … Every Day

Integrity, they call it. Doing the right thing, whether someone is a customer or not.

Integrity. This doesn’t really fall under any particular category, nor does it have any true marketing value, etc.  However, we are currently rejoicing in the knowledge that another dog who was going to be put to sleep in Los Angeles, CA now has a second chance at life.

Yesterday we were contacted by a woman named Marilyn who needed a Husky picked up from the “shelter” in L.A. and transported to her in Montana, ASAP. If you’ve ever done any work with rescues, you know that ASAP means “tomorrow”!! Unfortunately, we don’t have a driver currently in that part of the country, nor could we get anyone there quite so quickly. But we weren’t willing to let this pup be killed, just because WE couldn’t transport!

Long story short: We contacted a woman we had worked with on a previous rescue out of Los Angeles.  Previously, she has done foster care for dogs who needed shelter until they could be transported. The Husky is now safely out of the shelter and in the loving care of our foster mom!!! When will we arrive for transport? We won’t. The new mama is making other transport arrangements. What is our compensation? This wonderful, incredible glow of knowing we have done the right thing for this woman and her new dog, as we have done for countless others.

I am copying/pasting her new mama’s latest email to us, here:

THANK YOU!!!!!!!!!!!! I can’t believe how it all worked out! It all started with you. I was bewildered with what to do. Everybody I called was not working out, till I called you. Thanks so much. I can’t wait to kiss my new little girl and take her out for a steak dinner! Sincerely, Marilyn P

If you have never been involved in pet rescue … give it a try!  You can foster or help with rescue transport! Don’t know where to start? CONTACT US! We’ll help steer you in the right direction!

Thank You! for a great 2012 – videos

A “thank you” to our clients!

We’ve had a great year and had a little time for creativity, so we’ve created some “Thank You!” videos to share with our customers and friends. Please enjoy these compilations of photos of pets we’ve transported over the last year.  After completion, we immediately realized there were several pets that were not included in the videos – so please accept our apologies but know we enjoyed our time with ALL of your wonderful pets!

First, our 2012 Thank You! video: Includes general photos of passengers throughout the year.

Next, our video of Rescue Pets Transported in 2012: Throughout the year, we conduct many rescue transports – here we share some of their stories.

Private Transports 2012: A video compilation of pets who traveled with us on private transports this year.

Return to Comfort-Carriers website.


Again, a heartfelt “thank you” from Comfort Carriers to all of our wonderful clients and pet passengers.

We know you had options, fears and concerns. We are thankful you chose us to calm the fears and gave us the opportunity to care for your pets. It was our pleasure getting to know each and every one of your precious babies in our travels together.


Scam Alert! Beware!

We are issuing a “scam alert” for unsuspecting consumers. It has come to our attention that there are online scammers who have tried to use Comfort-Carriers’ name, as well as other pet transport companies’ names.  Unsuspecting pet buyers send cash to these fraudulent dealers.  They lure their victims in by “selling” dogs, puppies or kittens that don’t exist. Then they tell them we are the transport company they use and that they will collect payment on our behalf. 

We try to encourage you to adopt a pet from a shelter or rescue organization (whom you will be able to research to be sure it is a trustworthy, legitimate organization). Yet we understand not everyone will make that choice. To protect yourself, please do your research to verify the breeder is legitimate and is not just a scammer trying to take your money. 

Many of these scam artists say they are from other countries including, but not limited to, Cameroon. 

Most are actually from Africa. They offer a free puppy or kitten for shipping/transport costs, only.  Once their customers are lured in, they ask for money to be sent via Western Union or Moneygram.  We have seen emails where the “shipper” is threatening to contact authorities because a pet that was never purchased has been “abandoned” if the customer does not pay to have them shipped.  DO NOT fall victim to this scam!

At Comfort-Carriers, we work with our customers directly. We do not have you make payment to a third party or other company.  PLEASE BE AWARE of these scammers!! Contact us directly if anyone asks you to pay them for our company’s services!  While we conduct the majority of our business online, we are always happy to speak to you on the phone should you have any additional questions or concerns. Be wary of companies who are difficult to track down or contact!

Trustworthy Pet Transport Service: Who CAN you trust?

Find a Trustworthy Pet Transport Service

In a recent conversation with a client, she said it was hard to find a trustworthy pet transport service.  She mentioned the difficulty she had in wading through the other companies out there who do Animal Shipping by Ground, prior to finding Comfort-Carriers.  It seems there are plenty out there who see this as strictly a business, not a life-calling.

Through her research she confirmed many things we already knew. Companies offer dirt cheap prices, collect your money, and then when they arrive (if they bother showing up at all) they come days later than promised and load pets onto overcrowded vehicles or into a horse trailer with no A/C or heat.  Pets are left unattended in vehicles at night, or the drivers sleep in the vehicle with everyone on board.  (I don’t know about you, but I don’t get very well-rested when I sleep in the car – and certainly not enough to keep our precious pets safe while I drive hundreds of miles a day!)  There are stories of pets arriving dehydrated, lethargic, covered in vomit or feces, and a multitude of other situations that just break our hearts.

Helping families transport their pets safely and comfortably is not just a job to us, it is our life.

We devote 24 hours a day to your pet when you have entrusted them to our care.  Cool bottled water is provided at all times, make food available to them according to their usual schedule, provide fresh home made HEALTHY treats, stop for regularly scheduled potty/stretch breaks while traveling, and we eat our own meals in the vehicle. We never stop for long stretches to eat in a restaurant while your pet wonders if they’ve been deserted by this stranger who took them away from their family!

You pet remains with the same driver throughout the duration of the trip. No switching off and adding even more stress. We stay in pet-friendly lodging and have found that many pets who don’t typically care to sleep in bed with their family at home choose to sleep in motel beds beside us for a little extra reassurance and comfort.  WE LOVE IT!!

Prior to signing a contract/sending money to any pet transport company, ask questions.

The more, the better. If they grow irritated with you because you’re asking questions, beware. Don’t believe for a moment they will be any more patient if your pet whines or acts up in any other way while being transported. Ask for references – and call them. Get photos of the vehicle your pet will be transported in. Ask how many animals will be transported in that vehicle, how often potty breaks are taken.

Will your pet be locked in a cage the entire duration of the trip? Do the math as far as how many pets are being transported. How long the trip will take? Ask how often potty breaks are taken and for how long, each.  There are companies who transport pets locked in kennels the entire trip.  The only thing they see is one another … and that is IF the artificial lighting is turned on. How miserable!!

Last but not least, follow your gut. You have intuition for a reason. If something about the company doesn’t feel right, it probably isn’t.

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The Original Starfish Story

Original Starfish

adapted from The Star Thrower
by Loren Eiseley (1907 – 1977)

Once upon a time, there was a wise man who used to go to the ocean to do his writing. He had a habit of walking on the beach before he began his work.

One day, as he was walking along the shore, he looked down the beach and saw a human figure moving like a dancer. He smiled to himself at the thought of someone who would dance to the day, and so, he walked faster to catch up.

As he got closer, he noticed that the figure was that of a young man, and that what he was doing was not dancing at all. The young man was reaching down to the shore, picking up small objects, and throwing them into the ocean.

He came closer still and called out “Good morning! May I ask what it is that you are doing?”

The young man paused, looked up, and replied “Throwing starfish into the ocean.”

“I must ask, then, why are you throwing starfish into the ocean?” asked the somewhat startled wise man.

To this, the young man replied, “The sun is up and the tide is going out. If I don’t throw them in, they’ll die.”

Upon hearing this, the wise man commented, “But, young man, do you not realize that there are miles and miles of beach and there are starfish all along every mile? You can’t possibly make a difference!”

At this, the young man bent down, picked up yet another starfish, and threw it into the ocean. As it met the water, he said, “It made a difference for that one.”

Make a Difference … if for JUST ONE!!




Pet Travel: Airline Danger

Airline vs. Ground Transport

More than once I have heard the comment, “Must be rough! Who would spend that kind of money to ship their dog?! Just put them on an airplane and be done with it!”

The cost to ship your pet using Comfort-Carriers may seem excessive to some. Yet we do try to keep it reasonable.  We understand budgetary limitations, travel costs, moving expenses. Yet asking you to cut costs might ultimately bear too dear a price – the life of your precious pet.

Please take the time to read a few of the airline-related articles we found “out there.”

United Airlines Mistakenly Sends Phoenix-Bound Dog From Newark To Ireland

A Springer Spaniel named Hendrix sent to Ireland, instead of to his new home in Phoenix!


BAM BAM, the Neopolitan Mastiff

A young mastiff lost his life after baking on the tarmac in the hot Houston sun.



The tragic death of a much beloved pet, following a family vacation.


jack the cat

Of the recent Facebook and Twitter buzz, Jack went missing from American Airlines while in their “care” – and was finally “found” after TWO MONTHS.



The death and life of Kransky the french bulldog from Kings Cross Sydney.


Seven Puppies Die After American Airlines Flight


Flying the not-so-friendly skies with pets, a reader’s tale


PACO the Dog, Lost On Flight, Delta Offers $200 Compensation


2010 Airline Pet Travel Summary


Delta Offers Refund Plus $50 for Kitten That Froze to Death During Flight


Traveling with Pets: Airlines With the Most Dog Deaths




14 Military Dogs Die Awaiting Airline Flight

14 Military Dogs died while awaiting their airline flight!

While this tragic story is not directly related to pets and airline flight, it definitely brings up another subject: WHO YOU CHOOSE, in particular, to assist with transporting your pet! There are MANY (may I repeat MANY) companies and individuals out there who provide pet transport “service”. Some are reputable, but unfortunately SEVERAL are just out to make fast money. They care nothing about the animals they are transporting. We hear horror stories of pets arriving at their new location. They arrive covered in urine, feces, blood, vomit; dehydrated; dead. Some are so severely traumatized it takes months for them to calm back down to their “normal” selves (if ever). Some are lost somewhere along the way.

Please, please always do your research. If for some reason Comfort-Carriers is not your company of choice, please make sure that cost, alone, is not your deciding factor. Check references and if your intuition tells you something is wrong, trust yourself enough to know something probably IS wrong – and keep looking!


Pet Airline Safety (or “Is it REALLY safe to fly my dog?”)

It is so sad that corporate America is allowed to mislead and misinform consumers. Especially when it comes to the health and safety of our families and pets.  Starting with misinformation we are given about the foods we eat, the drugs we take. Including the conditions our pets are subjected to when we trust those who say they will care for them while we can’t be there to protect them. 

I love the information the commercial airlines make available. They show how they lovingly wait to load the travel kennels in the cargo hold of the plane. It shows them gently lifting each kennel into the airplane – two people handling the larger kennels.  They wait until everything else is loaded, and then secure the kennels. Then they pull a dark curtain in front of the frightened animals. Here they will be left to sleep, eat, cry (and whatever else their little bodies need to do) while the humans travel in the cabin area above them.  They assure us that this area is pressurized and climate-controlled, “just like the cabin.”  If this is true, why do they start refusing certain breeds after temperatures reach 85 degrees? 

What does this say about their safety?

If these areas are truly climate-controlled, what does it matter the temperature outside? And if they are not truly climate-controlled, what about the extreme COLD the animals are subjected to, once they reach high altitudes?  

I don’t profess to know the inner workings of the commercial airlines’ handling of pets being transported in the cargo hold of an airplane. I have never worked there.  But I do know there are too many pets lost, injured and killed while being transported, every month of every year.  The USDA REQUIRES that these statistics are published monthly, as part of their effort to ensure the humane treatment of animals.  But I DO know how many pets have been lost, injured or killed while being transported in OUR care. Every month of every year:  Zero. Zilch. Nada. None.