Crate/Kennel = Safety

What is the big deal about using a Kennel?

We regularly have potential customers ask, “Do my pets have to ride in a kennel? How about if we choose private transport and there are no other animals in the vehicle?

Our answer is always, without a question, “Yes!!”

Why? The pets are not accustomed to a kennel and it “seems so cruel” to lock them up!

Because we want EVERYONE’S pet to arrive at their new destination safely!!  Here are the supporting arguments:

(1). Kennels reduce the opportunity for a pet to bolt out of the vehicle and get lost, hurt or killed.

(2). Kennels keep pets confined to a smaller area of the vehicle so that they will not fly into (a). their driver, (b). the back of seats, (c). the windshield and possibly, (d). the street. (No matter how careful a driver is, traffic happens – and sudden stops are part of traffic.)

(3). Kennels help pets feel more secure during travel because they have their own designated space.

We have seen several new companies come out proudly announcing that your pets will not have to be kenneled to ride with them. What that says to us is that they have no idea how to keep your pet safe. We understand that providing the necessary equipment is expensive, but to us … it is worth the expense and we gladly provide that equipment to each of our customers’ pets.

If your pet is unaccustomed to a kennel or crate, buy or borrow one a few weeks prior to your pet’s transport. Follow our guidelines on how to help prepare your pet for transport – and then trust an experienced company to do what they do best!

Choose an experienced pet transporter who understands all aspects of keeping your precious pets safe and comfortable during your move. Sacrificing safety for perceived comfort can have tragic consequences, and we wouldn’t wish that on anyone!

Health Certificate Required?

No Health Certificate required?!

I was shocked and appalled. In reading what other pet transport companies are doing, I discovered a new trend.  Some of the many “crawled out of the woodwork” new companies are making it easier to transport animals. But at what cost? With no health certificate required by their company, the cost may be quite high in the end.

There are very good reasons why we require a valid Health Certificate for each one of our passengers.

First of all, it is required by law. Anyone transporting animals without a Health Certificate is operating illegally.

In addition, and most relevant to US: a Health Certificate issued by your pet’s veterinarian helps uncover a variety of health issues. Some of our past customers have discovered their pets had life-threatening health conditions. These may have resulted in death, had they not caught the illness pre-transport. Instead, they received life-saving treatment and medication. Their pets were then able to be safely transported.

Finally, they are allowing sick or diseased animals into their vehicles. Those same illnesses or diseases may linger. These can then be passed on to other passengers. A Health Certificate helps ensure that pets are properly immunized, as well as treated for parasites.

Be careful, friends. Less expensive and easier does not mean your pets are receiving the best possible care! Maybe it seems easier and less expensive. It is probably just a way to lure in unsuspecting customers who don’t fully understand the implications. We have watched a large number of fly-by-night companies start and leave the business. Most of the time it is to the detriment of their pet passengers.

In conclusion, the best practice is to use a pet transport company that knows their stuff and does not try to cut corners.

Pet Transport Company requires Health Certificate

No puppy transport!

No Puppy Transport?

Why won’t you do puppy transport? I researched the breeder!

We know it’s kind of crazy to turn away business, but we feel it is best to abstain from making it easier for breeders who run puppy mills to profit off of the lives of the innocent puppies and adult dogs they are, literally, torturing. We have been assured, time and again, by customers who have purchased a puppy and “this breeder is great! The puppies live inside the house, they only have one litter a year!” and every other imaginable story under the sun that we all want to hear and believe to justify purchasing a puppy.

Unfortunately, when we arrive for pickup we usually see (or hear) kennels in the back of the house which contain a lot more puppies than the breeder is claiming on their website or the ad they ran. They typically try to keep us distracted so we can’t see the deplorable conditions in which these pups are living. They don’t want us to see (and share) what we learn there.

One breeder proudly boasted about his kennels and invited me back into the area for a quick tour.

While most of the cages were clean, the conditions were horrible. Each mama dog and her entire litter lived in an area that was really just a little bigger than would have been the appropriate size for a transport. What that translates to is that there were about 6″ extra in each kennel. And then add puppies. There was a door that No Puppy transportlet each mama out, as the breeder saw fit to open it, so these mamas and their puppies were all confined to their tiny little cages until the breeder decided it was time for them to go outside for a few moments.

During my brief visit, I counted approximately 20 different mama dogs of various breeds. TWENTY!! How does any human being take care of 20 adult dogs AND all of their puppies??  They DON’T!!

Adopt! Don’t shop!!!!


No Puppy Transport

Potty Stops

Comfort-Carriers believes making time for potty stops on a dog transport is vital.

We build our dog transport trips with potty stops figured into the schedule.  We give our canine passengers plenty of opportunities to “take care of business” each day while they travel with us.

I received a phone call from a potential customer who told me that she is very nervous about using a pet transport company.  Hers was not just the usual “I’ve never dealt with a dog transport company” nerves. In her case it was because last time she did, it had a very unpleasant outcome for her dog.

After 6 days on the road, when she received her dog on the other end of the trip with the other company, he was completely covered in his own filth. She asked the driver about it and she was informed that “the company doesn’t let them get the dogs out once they’re in their kennel because they might escape.”

SERIOUSLY???!!! This dog (and how many others??) had been stuck in a box and not allowed out for 6 full days????? How inhumane can they possibly get??!! Insane!!!

Of the hundreds of animals we’ve transported over the years ONE has stayed in her kennel for 4 full days. Why? Because she threatened her driver at EVERY stop, and we don’t do dog bites! She finally calmed down the day before her delivery, but we were willing to forgive and forget, since she decided to play nice.  She made every remaining potty stop like all of the other dogs: every 3 hours, and she and her kennel were cleaned up and all was well. (The photo on this page is her on day 5!)  Even the research lab pups we’ve transported get the OPPORTUNITY to get out and move around.  At a bare minimum, their kennel lining gets changed regularly so they aren’t sleeping in their own filth.

Dog Transport Potty Stop

I am appalled any dog transport company could consider themselves legitimate by treating animals in such a way!

Potty Stops should be a major point of consideration for your pet’s transport.

Comfort Carriers stops every three (3) hours for dogs to try to potty. If they do not need to potty at that time, they at least get to walk around a little bit and stretch their legs. They enjoy some human interaction and their driver has the opportunity to be sure they are still 100% healthy. The companies who give potty stops any less often are, plain and simply, being neglectful. Should a pet feel ill or injure themselves somehow, waiting six or more hours to check on them is not acceptable.

Will My Pet Have to Ride in a Kennel??

With Comfort-Carriers as your chosen pet transport company – ABSOLUTELY!!

With any reputable pet transport company, a kennel will be required. When your pet is riding in a vehicle with a stranger, the potential risk of your pet bolting at a gas station or other stop is HUGE!!

Imagine that you are already in your new home, 1500 miles away, and you get a call from the transporter.  “We had just stopped for the first potty stop of the day and Scruffy squeezed right out the door before I even stood up completely!”  Now what?  Fly 1500 miles to try to find Scruffy?  Hope the transporter is able to wait however many days it takes to find Scruffy?  And pray that Scruffy isn’t struck by a passing vehicle?  How about just plan on Scruffy riding in a kennel, in the first place?  It doesn’t absolutely guarantee that Scruffy won’t slip through the transporter’s hands, but it sure lessens the likelihood.

Safety, Safety, Safety!!

Additionally, the overall safety factor is a good reason to only use a pet transport company that uses kennels.  “But Scruffy has never ridden in a kennel and I don’t think he’d like it!”  “Scruffy is afraid of kennels!”  Tell that stuff to the hospital when you take a new baby home without a car seat.  Or the police when you are ticketed for not seat belting your child into the car.  We travel thousands of miles in a huge variety of traffic and weather situations.

Just like with a human child, your pet needs to be contained in a relatively small area.  Why? In order to remain safe should we need to brake suddenly in traffic or, heaven forbid, be involved in an accident.  Like a human, your pet could be thrown against (or through) the windshield.  The laws of physics do not care about what your pet likes or is afraid of!

Safety is ALWAYS our #1 concern!!

We have had MANY families proclaim their pets do not like kennels and would not get into one.  Yet it seems there is something about the allure of the adventure that has never caused us a problem!  They always go in.  Yes, occasionally it takes some coaxing, but they realize that the kennel is where they belong.  And they DO go in … and travel quite safely AND comfortably!



Abandoned Puppies on Roadside!?!!

Paid for Abandoned Puppies …

A pet rescue group’s worst nightmare came true when the company they trusted abandoned puppies on the side of the road. People often ask me why I am so particular about who I hire to transport animals. It just needs to be someone who loves animals and likes driving, right? What more could it possibly require?

Maybe the ability to remain calm in the face of any of about a million unforeseen possible situations. Sometimes involving either the pets on board, the transport vehicle, weather, etc.  Someone who doesn’t blink at cleaning up vomit, urine, poop (diarrhea). A person who will not lose their temper if a dog passenger likes to bark … a lot.  Or a cat who meows … a lot. Someone who is not too proud to admit to me that they are burning out, or just plain exhausted. A person who will ask for help, instead of always feeling like they have to have all of the answers, themselves.

Someone who won’t leave abandoned puppies when it gets messy.

Why don’t I just put an ad in the paper and skip to the training process?  Because an interview does not tell me the things I need to know about a person’s character.  Knowing the friends and family members who DO make it through the screening process as well as I do (yes, I have refused to hire life-long friends and family members!!) they STILL must go through a training period where they can be disqualified at any given step along the way.  Doesn’t that strain relationships?  Yes, it certainly can!  But for me, your pet’s safety is more important than anyone’s “feelings”.

abandoned puppies 2

Happy Hounds Transport botches transport abandoning pups on the side of the road

An animal transport taking place over the weekend has gone terribly wrong.

SNARR Northeast contracted Happy Hounds Transport to move five pups over the weekend from West Virginia to New Jersey. While most transports are made by an army of volunteers, Happy Hounds Transport was being paid for this particular transport.

At some point after the transport had started, Happy Hounds Transport contacted SNARR Northeast and indicated they would require twice the money to do this particular transport. It is unclear whether or not SNARR Northeast agreed to the additional fees.

Happy Hounds Transport later contacted SNARR Northeast, yet again, telling them that the pups were ill and they would not continue the transport.

The rescue group requested that the transporters deliver the pups to a veterinarian in the area, but the transporters refused.

SNARR Northeast immediately called the authorities in the Pennsylvania area that the transport had last reported from, and a rescue volunteer was dispatched to try and locate the pups. Several attempts were made by both the rescue and the authorities to contact the transport but the transporters would not answers calls or texts.

The five pups were later found in the apron of a driveway, at a private residence, in Pennsylvania. They had all been crammed into a single small crate and wrapped with a table cloth. One of the pups, Heather, was found to be in extremely poor condition and later died at the veterinarian’s. It is unknown at this time what caused the pups death.

Authorities have started building a case against Happy Hounds Transport and its owner, Carmen Hope Freeman. The remaining four pups are being held at the York County SPCA where they are receiving proper medical attention.

SNARR Northeast will be in contact with the York County SPCA on Monday to determine the condition of the four remaining pups and when they might be able to retrieve them. SNARR Northeast intends to have a necropsy done on Heather, the pup that died, to determine her cause of death.

As of this writing, Happy Hounds Transport is not returning calls, texts, or messages on Facebook.

abandoned puppies

Health Requirement Enforcement

The Health Requirement is required – not an option!

Today I had to do the unthinkable – I had to cancel a pickup because someone did not obey the health requirement.  This business is about helping animals and their families.  It is not a “get rich quick” plan (thank heavens, because we’d be sorely disappointed!!) … but we do have guidelines and policies … and today one of the unpleasant policy options had to be enforced for the first (and I truly hope, the last) time.

The particular health requirement policy in question is something that is explicitly outlined in our contract. The policy states: “A valid HEALTH CERTIFICATE issued by a Dr. of Veterinary Medicine no sooner than 10 days before the scheduled delivery date must be obtained and travel with your pet. Complete medical records or shot records are not acceptable and CAN NOT be used as a substitution.” … “Cancellations made six (6) days or less before transport are non-refundable.” (For clarification: A health certificate will not be issued if a pet is not current on immunizations or has other unaddressed health issues.)

The particular client is a representative of a rescue organization out of NYC.

Someone we have dealt with in the past who violated this policy, but we worked through it with them and decided to give them the benefit of the doubt … and give them a second chance. I took extra, extra pains to make SURE they understood that the health requirements were absolutely non-negotiable. (I still have those chats/emails … it is crystal clear … and he assured me all aspects would absolutely be taken care of, this time.)

So fast forward nearly 3 weeks to pickup day: Today. I arrive at the animal hospital where this dog has been boarded for AT LEAST the past 3 weeks. (Pay close attention: The dog has been in a veterinarians’ care for AT LEAST 3 weeks!) When I arrive, I patiently wait for 20 minutes while they call the client in NYC to get payment cleared. (I actually waited 35 minutes, since I arrived 15 minutes early – but “on the clock” it was 20 minutes … but I digress).

Once they finish clearing payment, I asked them for the dog’s paperwork so I can make sure everything is in order. Missing from the list of health requirements are: Current immunizations, worming, flea and tick prevention, current rabies certificate, Health Certificate. The veterinarian will need at least 20 minutes to get everything caught up on this pup … making total wait time about an hour. My next client’s pickup time will be delayed significantly. Add to that … none of these measures will be effective immediately.

My current passengers would now be at-risk because of this rescue organization’s worker’s blatant disregard for a very necessary policy.

The dog could not be transported. I would not wait, and according to company policy, their money will not be refunded.  We drove several hundreds of miles to pick up this dog. Fuel is expensive right now, so I would be paying out-of-pocket for this person’s irresponsibility. I could have sold that space to another customer. I turn customers away nearly every day. We stay very busy. But I sold it at a significantly reduced price because it was a rescue animal. And … just like last time I transported for him, he attempted to take advantage of my kindness. He had no consideration for my other customers’ pets.

I am responsible for the safety, health and care of ALL pets I transport. Not just rescues. Yes, they have a special place in my heart, but I cannot and absolutely will not jeopardize the other pets because of an irresponsible human. Isn’t one part of being a “rescue” worker … responsibility? I believe it is a HUGE part … that is why we rescue these pets, get them proper medical care, spay/neuter, screen adopters, etc.

So when I notified this “gentleman” that his failure to arrange proper vetting of the dog over the past 2+ weeks was going to result in the transport being cancelled, he got ugly with me.

VERY ugly. I ended the conversation quickly and abruptly by saying, “Our conversation is over. Goodbye.”

He did this on purpose. Once may have been an oversight or misunderstanding. After his ugliness THAT time, I told him not to call me again. But apparently he has done this with other companies and had no more bridges to burn. Because over two weeks ago he emailed me, and against my better judgement, I agreed. My payment for hoping he was actually a decent human being was to be verbally abused and ordered to do as he wished.

I am sure I haven’t heard the last of what he has to say. However, I am now sure that I will not deal with his rescue organization again. Too bad … I’m sure there are some animals who will not be transported, whom they could have saved if only.  If only this one human would play by the rules, instead of trying to cheat.

Integrity. Doing the Right Thing … Every Day

Integrity, they call it. Doing the right thing, whether someone is a customer or not.

Integrity. This doesn’t really fall under any particular category, nor does it have any true marketing value, etc.  However, we are currently rejoicing in the knowledge that another dog who was going to be put to sleep in Los Angeles, CA now has a second chance at life.

Yesterday we were contacted by a woman named Marilyn who needed a Husky picked up from the “shelter” in L.A. and transported to her in Montana, ASAP. If you’ve ever done any work with rescues, you know that ASAP means “tomorrow”!! Unfortunately, we don’t have a driver currently in that part of the country, nor could we get anyone there quite so quickly. But we weren’t willing to let this pup be killed, just because WE couldn’t transport!

Long story short: We contacted a woman we had worked with on a previous rescue out of Los Angeles.  Previously, she has done foster care for dogs who needed shelter until they could be transported. The Husky is now safely out of the shelter and in the loving care of our foster mom!!! When will we arrive for transport? We won’t. The new mama is making other transport arrangements. What is our compensation? This wonderful, incredible glow of knowing we have done the right thing for this woman and her new dog, as we have done for countless others.

I am copying/pasting her new mama’s latest email to us, here:

THANK YOU!!!!!!!!!!!! I can’t believe how it all worked out! It all started with you. I was bewildered with what to do. Everybody I called was not working out, till I called you. Thanks so much. I can’t wait to kiss my new little girl and take her out for a steak dinner! Sincerely, Marilyn P

If you have never been involved in pet rescue … give it a try!  You can foster or help with rescue transport! Don’t know where to start? CONTACT US! We’ll help steer you in the right direction!

Winter transport up north is not an option with any other REPUTABLE company

Winter Transport

“Winter transport is not an option with any other reputable company – why??”

We don’t have an actual answer to that question, only assumptions.  The best options we can come up with are: 

(1).  They are from the south and don’t have any experience driving in the snow and ice.

(2).  Snow and ice slow them down. Since most are purely profit-driven, they can’t make as much money.

(3).  They don’t like getting their hands (feet) dirty.  Yes, snow is messy business – especially when dogs are involved!

Winter transport in Oregon

So why will Comfort-Carriers do winter transport, when the others won’t?  We DO have answers to THAT question!!

(1).  We were born and raised in the more northern states. We refuse to let a little (or a lot) of snow and ice stop us! With years of law enforcement (being required to drive a patrol car in the snow and ice and NOT crash the car!) we’ve had well above-normal experience with driving in every type of weather conditions.  In extreme conditions it may slow us down, but we will get there as soon as we are safely able to do so!

(2).  We are customer service oriented. If our customers need us to drive in the snow and ice, we drive in the snow and ice.  Period.  Perhaps it will take us a little longer to drive through the northern-most parts of the U.S. in the winter, but when your pets need a safe ride to your new home – we will get them there!!

(3).  We don’t mind getting dirty – it all washes off!  But we DO mind keeping families apart! Nothing is more heartbreaking than being hundreds of miles away from those you love, with no idea of when you can all be together again. A little dirt, snow, ice, wind, rain, etc. will not keep us from helping you get your furry family members home – where they belong!!

Thank You! for a great 2012 – videos

A “thank you” to our clients!

We’ve had a great year and had a little time for creativity, so we’ve created some “Thank You!” videos to share with our customers and friends. Please enjoy these compilations of photos of pets we’ve transported over the last year.  After completion, we immediately realized there were several pets that were not included in the videos – so please accept our apologies but know we enjoyed our time with ALL of your wonderful pets!

First, our 2012 Thank You! video: Includes general photos of passengers throughout the year.

Next, our video of Rescue Pets Transported in 2012: Throughout the year, we conduct many rescue transports – here we share some of their stories.

Private Transports 2012: A video compilation of pets who traveled with us on private transports this year.

Return to Comfort-Carriers website.


Again, a heartfelt “thank you” from Comfort Carriers to all of our wonderful clients and pet passengers.

We know you had options, fears and concerns. We are thankful you chose us to calm the fears and gave us the opportunity to care for your pets. It was our pleasure getting to know each and every one of your precious babies in our travels together.